About Us

Pahwa Group is one of India's largest automobile group. Multiple brand Car Dealership with Sales, Service & Spares in a multiple location. Pahwa Hyundai is one the most emerging Hyundai dealership located in Shakti Nagar & Karol Bagh. 

We take pride in taking utmost care of our customers and deliver the best sales and service experience in the country.

 

Journey so far

1970 : Mr. Narender Nath Pahwa, entered the business of “ furniture  supply’ to DGS&D, now called GEM (Govt. E-Marketing) & expanded it to great heights & became one of the biggest vendors in the country.

1990 : 2nd Gen Amit Pahwa (myself) joined the  business  And Led the business to attaining the status of being largest  supplier in the territory.

1994 : Diversified it into warehousing & started with ware housing with 60k sq.ft of space in Noida & gradually worked & paved it to  upto 5 Lac sq.ft + space in 15 years.

2016 :  Mrs. Anshu Pahwa joined the business & that’s when  journey into the automotive diversification began.

2018  : Mrs. Pahwa helped the group enter into retail  partnership with Tanishq, Caratlane, Helios & Eye Plus (recently).

2021 : Next gen  Mr. Hritish Pahwa (son) , along with  pursuing BBA from IILM, Lodhi Road is slowly entering into understanding of complete automotive business.

2022:  Sai Shreeja Group entered into Electric 2Wh & 3Wh, Premium 2Wh business & got associated with Ampere, Okaya, Altigreen, Ather and Honda Big Wing.

 

Business Spread - Overview

• 4 Wheeler MG, Hyundai, Ford
• 2Wh – Premium Honda Big Wing Out of 658 applications, Sai Shreeja got appointed
• Electric Division Okaya, Ampere, Ather, Altigreen
• Retail Chain Tanishq, Caratlane, Eye Plus, Helios
• Warehousing & Rental

 

Auto Business Spread (Existing)

4 Wheeler

Brand	Format	Cluster	Location	Entities
Hyundai   MG	Showroom	North & Central Delhi	Shakti Nagar & Karol Bagh	2
	Workshop	North Delhi	GT Karnal Rd (A) & GT karnal Rd (B)	2
FORD	Showroom	South Delhi	Safdarjung Enclave & Lajpat Nagar	2
	Workshop	South Delhi	Okhla (A) & Okhla (B)	2
2 Wheeler EV	Workshop	Faridabad	Faridabad	1

 

Brand	Format	Cluster	Location	Entities
OKAYA	Showroom	West  & Central Delhi	Uttam Nagar,Dwarka & Rani Jhansi Road	3
	Workshop	West  & Central Delhi	Uttam Nagar & Rani Jhansi Road	2
AMPERE   ATHER	Showroom	West  & Central Delhi	Dwarka & Rani Jhansi Road	2
	Workshop	West  & Central Delhi	Dwarka & Rani Jhansi Road	2
	Showroom	Gurgaon	Sec 14	1

 

2 Wheeler Premium

Brand	Format	Cluster	Location	Entities
Honda BigWing	Showroom	South Delhi	Lajpat Nagar	1
	Workshop	South Delhi	Okhla	1

 

3 Wheeler

Brand	Format	Cluster	Location	Entities
	Showroom	South Delhi	Okhla	1
	Workshop	South Delhi	Okhla	1

 

 

Auto Business – Spread (Upcoming)

2 Wheeler EV

Brand	Format	Cluster	Location	Entities
	Showroom	South Delhi	Lajpat Nagar	1
	Workshop	South Delhi	Okhla	1

 

Awards & Recognition

Year	2022
Most Influential Indian ELITE mag	Presented at famous London Bridge

 

Year	CY ‘21
MG CSI	Best in X+ Cat

 

Year	CY’19-20
MG SSI	Best  in X+ Cat

 

Year	CY’21
MG	Presidents Award

 

Year	CY’22
HYUNDAI	Institutional Sales Award

 

Year	2022
ET Auto Power Dealer List	Rank 51

 

EV Business Highlights - I

Delhi Govt EV Deliveries :

Strong Liasoning with Delhi Govt for EV’s Delhi Govt Provided a substantial about of EV’s ( Ministers,beaurecrats).

Notable Deliveries : Mr. Virender Sehwag, Ms. Pooja Batra, Vice Admiral Shri Anil Kumar Chawla.

 

Best Practice (Service)

Working on Basics (100% KPI adherence)   

* Service Retention – 80%     

* Same day Delivery – 95%     

* CSI – 950+ (MOM 2022)     

* CC/1000 – maintained @ 3     

* EW Penetration – 40% of the total retail.

 

Transparency (fairness of charges)     

*Component Wise/Aspect wise pricing explanation to customer by SA at the time of RO Opening.     

* Video sharing in case there is any part & lubricant replacement.     

* Pre Invoice Shared with Customer (Final Invoice Post Approval)     

*Primary job mentioned by customers followed by periodic maintenance.

 

Professional Drivers     

* Every driver trained to clean & polish the car before home delivery (Driver is carrying a smart kit, in case customer needs any assistance)     

* Maintain hygiene by putting disposable covers on the seat during delivery.

 

Google Rating & Delight Story Sharing     

* Rating being maintained at 4.5.     

* Consistent flow of reporting on ratings with management.

 

Proactive Complaints Handling     

* 24 hr TAT for any kind of complaint     

* CRM to report any complaint as an escalation to Management through common whats app group (including DP).     

* Working on Feedbacks rather than Complaints.

 

Quality Manager     

* Deployment at all Workshops for daily Repair Order audit with the job done & better customer orientation.

 

Our Goals

• Recreate a STRONG  brand imagery across OEM’s & people’s minds
• Rope in , train , retain & deploy best auto professionals in autospace
• Rope in , train , retain & deploy best auto professionals in autospace
• An aspirational & admired place to work for
• Emerge as one of the strongest dealer groups across auto fraternity
• Set  Industry 1st & best practices
• Best HR practices